Shipping policy

 

1. Order Processing Time

Medical equipment orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.


2. Shipping Times

United States (Domestic):

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 3–6 business days

  • Freight/Large Equipment: 7–14 business days

International Shipping (if enabled):

  • Standard International: 7–20 business days

  • Customs delays may extend delivery times.


3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product weight and size

  • Shipping method selected

  • Delivery location

Large medical devices may require freight shipping.


4. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear.


5. Medical Equipment Delivery Requirements

Some medical devices may require:

  • Signature upon delivery

  • Special handling

  • Freight drop‑off scheduling

Customers will be contacted if additional delivery steps are required.


6. Lost, Damaged, or Delayed Packages

If your package is lost in transit, we will file a claim with the carrier and issue a replacement or refund once confirmed.

If your package arrives damaged, contact us within 48 hours with photos so we can assist.


7. Incorrect Address Policy

Customers are responsible for entering the correct shipping address. If a package is returned due to an incorrect address, reshipping fees may apply.


8. International Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties. These charges are not included in your purchase and are the customer’s responsibility.


9. Contact Us

For shipping questions, email: 📧 shipping@axceomed@axceomed.com