Refund policy


 RETURN & REFUND POLICY (Medical & Wellness Equipment)

Last Updated: August 2026

Thank you for shopping with Axceomed We aim to provide high‑quality wellness and recovery equipment. Because many of our products are medical‑adjacent, specialized, or require controlled handling, our return and refund rules are outlined clearly below.


1. Eligibility for Returns

We accept returns on most items within 14 days of delivery if the product is:

  • Unused

  • In original packaging

  • In re-sellable condition

  • Free of damage or wear

Medical‑adjacent equipment (oxygen devices, red‑light beds, hyperbaric chambers, recovery boots) may require inspection before approval.


2. Non‑Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened oxygen masks or tubing

  • Used recovery boots

  • Items with bodily contact

  • Products showing signs of wear, damage, or modification

  • Custom or special‑order equipment

  • Digital products or downloadable materials


3. Return Process

To request a return:

  1. Email support@axceomed.axceomed.com with your order number

  2. Include photos of the item and packaging

  3. Wait for approval and return instructions

  4. Ship the item back using the provided return address

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.


4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 48 hours with photos. We will:

  • Replace the item

  • Issue a refund

  • Or provide store credit

depending on product availability.


5. Refunds

Refunds are issued to the original payment method once the returned item is inspected and approved.

Refunds may take 3–7 business days to appear depending on your bank or payment provider.


6. Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Once an order is in transit, it cannot be canceled.


7. Freight & Large Equipment

Large items (hyperbaric chambers, red‑light beds, commercial units) may require:

  • Freight return shipping

  • Inspection fees

  • Restocking fees (up to 15%)

These will be communicated during the return approval process.


8. Exchanges

We offer exchanges for defective items only. For all other cases, please request a return and place a new order.


9. Contact Us

For return or refund questions: 📧 support@shopfyi.com

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@axceomed.com.